Refund policy
Last updated: 28 September 2026
Two separate things protect you when you buy from us. One is your rights under consumer law in Australia and New Zealand. The other is a guarantee we offer ourselves: 90 days to try the product.
In short
- Our products come with guarantees under the Australian Consumer Law (in New Zealand, the Consumer Guarantees Act).
- 90 days to try it: this is our guarantee.
- To use our guarantee, you send the product back, and the customer pays the return postage.
- If your parcel never arrived, or arrived damaged or wrong, you pay nothing: we take care of it.
1. Your rights under consumer law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (in New Zealand, the Consumer Guarantees Act). Nothing in this policy takes these rights away.
If there is a problem with your product, write to us at contact@armivia-help.com with your order number. That's all it takes.
2. Our 90-day guarantee
You can't judge a sleeve in two weeks: it takes time to see a difference. That's why we give you 90 days from delivery.
If, after using it, your arms don't look better to you, or if you're simply not happy, write to us at contact@armivia-help.com within 90 days of delivery. We'll give you the return address and, as soon as the product is back with us, we refund the full amount you paid. We won't ask you to explain yourself.
This applies even if you've opened the packet and worn the sleeve every day. That's the whole point.
Return postage is paid by you. You choose the courier. We recommend tracked postage: until the parcel reaches us, it stays your responsibility. What we refund is the price you paid for the product.
This guarantee comes on top of your rights under the Australian Consumer Law (or the Consumer Guarantees Act in New Zealand) and does not limit them in any way.
Your parcel hasn't arrived
Write to us. We'll track the parcel with the courier and tell you where it is. If the parcel is lost, we send you another one at no cost, or we refund you: your choice. In this case there's nothing to send back and you pay nothing.
There's no need to wait and no need to go to your bank. A stuck parcel almost always gets moving again, and when it doesn't, we send a new one.
Your product arrived damaged or isn't the right one
Email us a photo in the days after delivery. We send you the right product at our cost, or we refund you. We won't ask you to send back a damaged item, and you pay no postage.
The size isn't right
The sleeve adjusts with Velcro and fits a range of sizes. Before asking for a refund, write to us: most of the time it's about how it's put on, and we'll send you our quick guide showing the right way to do it. If it still doesn't work, you still have the 90-day guarantee.
Refund times
We issue your refund within 14 days of receiving your return, to the payment method you used. After that, your bank takes 3 to 10 business days to show it on your statement: that part depends on your bank, not on us.
How to reach us
contact@armivia-help.com, or through our contact page. We reply the same day on business days.
If you have a question about a charge on your bank statement under ARMIVIA SHOP (or ARMIVIA-AU.COM for orders placed before 29 September 2026), write to us before you dispute it: in almost every case it's your own order or one placed by someone in your household, and we can clear it up straight away.